"How experienced are you?"

Our technicians have over 15 years experience in IT and have helped hundreds of people speed up their computers, remove viruses, upgrade their equipment, recover data and basically learn to live with their computers in harmony!

"Is your work guaranteed?"

Absolutely all work we do is fully guaranteed! Because we focus on Customer Service, we don’t just fix your problem – we fix it to your satisfaction, so if you aren’t happy with the result we will work with you until you are.

"How quickly will my problem be dealt with?"

We are fast! In most cases we will have a technician on site the same day as you call and in most cases they can solve your problem within 2 hours.

"How can you fix my computer without seeing it?"

Using a special program we can connect to your computer over the internet. This is called remote or online support. It makes no difference where you are, as it allows our technicians to actually see your screen, move your mouse and diagnose anything that may be wrong.

"What are the advantages to Remote servicing?"

There are 3 major benefits to remote support.

We can assist you wherever you are on the planet – and maybe even in the space station if you give us a call!!

We can give instant assistance – if you are on your computer when you call us we can connect to your computer and find out what is going on. We can also clean up your computer the same way so it performs better.

Remote servicing also avoids the painful unplugging and reconnecting of all the cords.

"Are there any risks involved?"

Remote servicing is totally safe. Our professional technicians will work directly on the problem or task you have set them. Throughout the process you will be able to see exactly what they are doing and where they are operating in your computer. You will see exactly what they see as they will be looking at your screen at the same time. Sounds spooky, but it isn’t. Our remote clients actually find it fascinating and it is surprising how much they learn about their computer just by watching us work on it.

When we connect to your computer, you will see a box appear on screen asking for your permission to allow us to connect. Once the job is finished the technician will disconnect from your computer and cannot reconnect without your approval.

 

Satisfaction Guaranteed!

We are not satisfied until you are that is why we will go above and above to ensure your complete satisfaction.

Fast - Safe - Secure

Sit back and watch as our technicians use online technology to quickly resolve your computer problems right before your eyes.

Same Day Service for most clients.

Our experts arrive on time and are eager to assist you.